Pension and Benefits Contact Information

Should you have any questions or concerns relating to your Pension or Benefits contact your Pensioner Services group directly either by phone or by email as below.

General Guidelines Checklist for submitting Health & Dental Benefits claims

Make sure that the item, service or treatment being claimed is indeed covered by your plan.

If unsure about the coverage, your Health Benefits Provider should be contacted for clarification and guidance.

A predetermination should be requested for any health/dental treatment or medical item expected to exceed $300.

As much as possible, obtain a dated prescription from your doctor for any medication, medical item, etc.

When filing a claim, please follow the Claim Submission Guidelines as outlined in your Health Benefits Provider’s booklet, website or your plan member’s documentation.

Disputed claims should first be discussed thoroughly with your Health Benefits Provider with the objective of reaching an agreement or resolution (See above contact information).

If an issue remains unresolved, claimants are asked to gather as much supporting documentation and details as possible (e.g. receipts, correspondence, contact notes & dates, claim details, etc.) and provide this to your Pensioner Services group for follow-up.

And remember, when calling or emailing Pensioner Services, always provide your full name, employee number, phone number and the nature of your request. Make sure to specify if the matter is urgent.

If you believe that your claim has not been resolved to your satisfaction RWC Members can contact the RWC for assistance.

Pensioner Services:

Call 1-855-592-3700 or 416-592-3700

Or submit your query via the OPG Pensioners’ website My Link

Pensioners Services via email at: [email protected]

Pensioners Website

My Link: https://mylink.opg.com Employees & Pensioners Portal: https://www.opg.com/employees-and-pensioners Health & Dental Benefits and Claims Enquiries –

Sun Life

1-844-674-4747

Sun Life’s website:

https://www.mysunlife.ca

Pensioner Services – Call (905) 403-6994 or contact Pensioner Services via email at: [email protected]

Make sure to provide your full name, employee no. & the nature of your query.

Pension Plan website: https://ieso.hroffice.com

This portal provides information and tools related to pension matters.

(EHB) Pension Service Centre (Telus Health):

Call 1-888-846-8809 (Open Monday to Friday, 8:00 a.m. to 6:00 p.m.) IESO Company Website – News & Media Centre: https://ieso.ca

Pensioner Services

Call 1-877-550-3991 or 416-345-6045 or submit your query via my HR by clicking on Ask HR or contact Pensioners Services via email at: [email protected]

Health & Dental claims & issues

Use above phone number to leave a message or send an email to the above address and make sure to provide your full name, employee no. & the nature of your query.

Pensioners Website

https://hydroone.service-now.com/login.do

To register, send an email with your full name & employee no. to: [email protected] Pension Plan Portal (by Telus Health): https://hydroone.hroffice.com

Health & Dental Benefits and Claims Enquiries

Green Shield Canada (GSC)

888-711-1119 (Customer. Service)

Or 1-800-265-5615 or email: [email protected]

GSC’s website: https://gsceverywhere.ca (use this portal to check coverage, submit claims, etc.)

Hydro One Company Websites – News & Media Centre: https://www.hydroone.com https://www.hydroone.mediaroom.comsite –

Phone: 1-800-364-6989

Internal Enquiries: Diane Miller at 416-616-8136 or Email: [email protected]

Make sure to provide your full name, employee no. & the nature of your query.

Pension Payment Enquiries

CIBC Mellon using the retiree inquiry forms at www.cibcmellon.com/retirees

Questions can also be directed to Eckler (ESA’s pension administrator) at 1-833-545-2267 or via email: [email protected]

Health & Dental Benefits or Claims Enquiries

Green Shield

1- 888-711-1119

Additional resources relating to claims and updates in the GSC Support Centre which can be accessed at

https://support.greenshield.ca/SupportCentre/Home

Pensioners Website

(Pension Plan Member Portal): www.esapension.ca

ESA Company Website – News & Media Centre: https://esasafe.ca

Toll Free: 1-800-595-4497
Phone: 1-905-602-6682

HEALTH & DENTAL BENEFITS – CANADA LIFE

London Benefit Payment PO Box 5064, Stn B London, Ontario N6A 0C4 Toll free

800-957-9777

Online access for plan members: www.canadalife.com

To request a change to personal information for benefits purposes (e.g. adding or deleting a dependent), contact: Kinectrics Human Resources Department

To obtain copies of claim forms, contact: • The Canada Life Online website – www.canadalife.com •

PENSIONS

CONTACT

Kinectrics Human Resources Department